How To Find Your Patient’s Emergency Contacts On An iPhone

How To Find Your Patient’s Medical Information and ICE Contacts On An iPhone  

As emergency physicians, nurses, paramedics, police officers and other first responders know, there’s nothing worse than staring down at a critically ill patient who can’t answer of your questions.  Who can’t tell you who they are, what medications they’re taking or one thing about their medical history. 
Or can they?  What if your patient had something in their pocket that could tell you all the critical information you need to save their life?   
They do. 
It’s their iPhone. 
But how do you find all that information, especially if they password protect their phone? It’s a lot easier than you think! 
Here’s how to do it. 

What Am I Looking For? 

You’re looking for their Medical ID or their ICE/Emergency Contacts. 
Pick up your patient’s phone and look at the screen.  You might have to click the round home button or power button to wake it up.  If the phone is off, just hold the power button for a few seconds to turn it on.

powerbuttonhomekey

Does the phone screen look like picture 1, 2 or 3 below? 


#1 Password Protected With Medical ID 

Most new iPhones have an emergency link called Medical ID, which displays the owner’s medical information and emergency contacts, even if the phone is password protected. 

Locate Medical Information & Emergency Contacts 

Tap the word EMERGENCY on the lower left side of the screen. Then on the next screen, tap MEDICAL ID.  
This will open Medical ID.


Not only will you be able to see any medical history or information that your patient has entered, but you’ll be able to see their ICE/Emergency Contacts at the bottom of the Medical ID screen.

Locate Patient’s Name And Contact Information

Didn’t find anything helpful?  Let’s try and find your patient’s name and contact information.
Look at the screen, hold down the home button and say the following words in this order.

“Who does this iPhone belong to? 

Siri should respond with your patient’s name and any basic contact information that he or she entered on the phone. 


Locate Patient’s Next Of Kin 

If you weren’t able to find the information you need, here are a few ideas that might help.  

#2 Password Protected iPhone Without Medical ID

Locate Medical Information  

If you see a password screen but don’t see the word EMERGENCY, the iPhone is a little older than most.  It won’t have Medical ID, but it might still have an ICE Contact.  

Locate ICE/Emergency Contacts 

Just press and hold down the  Main Home Button — the big round button on the bottom of the phone — to access Siri.  Then say the following words in this order. 

“Siri, Contacts ICE”.    

If the phone has an ICE contact, Siri should display it for you.

Locate Patient’s Name And Contact Information 

If Siri doesn’t bring anything up, press and hold down the  Main Home Button, and say the following words in this order. 

“Who does this iPhone belong to?” 

Siri should respond with your patient’s name and any basic contact information the he or she entered on the phone. 

Locate Patient’s Next Of Kin 

If you weren’t able to find the information you need, here are a few ideas that might help.  

#3 Not Password Protected

Locate Medical Information 

If the phone isn’t password protected, all you have to do is look for Medical ID or through the phone’s Contacts yourself.  
The quickest way to find it, is to ask Siri.  Swipe the arrow near the bottom of the screen from left to right, to open the home screen. 


Look at the screen and say the following words in this order:  

“Hey Siri, open Medical ID”.  

If Siri responds, check the Medical ID for the information you need.


If nothing happens, Siri probably isn’t switched on.  But you can still find the Medical ID by finding and opening the Apple Health App
Locate and click on the App’s Icon.  It’s the one with the Heart (SEE BELOW) and then click on Medical ID. 

Not only will you be able to see any medical history or information that your patient has entered, but you’ll be able to see their ICE/Emergency Contacts at the bottom of the Medical ID screen.

Locate ICE/Emergency Contacts 

Nothing helpful in the Medical ID?  
Time to look at the phone’s Contacts to see if you can find your patient’s ICE contacts or the name of their spouse, relatives or close friends. 
Tap the Phone icon and then tap on Contacts. 

The first contact on the list is usually the owner of the phone, so be sure to look there if you need to find your patient’s name or personal contact information.


Then scroll the rest of the phone/contacts to try and locate your patient’s spouse, parents, relatives or close friends.  

Locate Patient’s Next Of Kin 

If you weren’t able to find the information you need, here are a few ideas that might help.  

How To Find Medical ID On An Apple Watch 

Password Protected 

Locate Medical Information & Emergency Contacts 

Pick up the watch and look at the screen.  If it’s password protected, press and hold the side button (the crown on the watch) drag the Medical ID slider to the right.  
Once you open the Medical ID scroll to the bottom (by turning the side button/crown) to read the information.  Your patient’s emergency Contact should be listed towards the bottom of the Medical ID. 
To call a contact, touch the contact’s name from the list to call them.  If their iPhone isn’t nearby, you’ll have to call the contact number from another phone.   

Not Password Protected 

Locate Medical Information 

If the Apple Watch isn’t password protected, look at the screen and say the following words in this order:  

“Hey Siri, open Medical ID”.  

Locate ICE/Emergency Contacts 

Nothing helpful in the Medical ID?  Time to look at the phone’s Contacts to see if you can find your patient’s ICE Contacts or the name of their spouse, relatives or close friends. 
On the Home screen find and tap the Phone app.  

Now tap Contacts.  To look through the contacts, turning the side button/crown to scroll them. 

If you’re a healthcare professional or a first responder…

Remember these instructions the next time you encounter an unconscious patient with an iPhone. 
While you’re here, take a moment to check out  How To Put An ICE Contact On Your iPhone, or How To Put And ICE Contact On Your Samsung Galaxy to learn how to set up a fully loaded, life saving ICE Contact on your own phone in two minutes or less.  Want to download the iPhone ICE Contact instructions later?  Just click here and save them to your computer.
And don’t forget to put ICE Contacts on your spouse’s and kid’s phones too, along with each other’s contact information, so you can get in touch with each other quickly and easily.

Have Fun Getting Your Stuff Together! We’ll talk later…

blogendsignature

How To Set Up Your ICE Contacts

How To Set Up An ICE Contact On Your iPhone
How To Set Up An ICE Contact On Your Samsung Galaxy Phone
How To Set Up An ICE Contact On Your Android Smartphone
How To Put An ICE Contact & Medical ID On Your Apple Watch
How To Set Up Your Medical ID & ICE Contact On The iPhone
How to put an ICE Contact on your Samsung Galaxy Lock Screen
Can I Put An ICE Contact On A Password Protected iPhone?
How To Find Your Patient’s Medical Information & ICE Contacts On An iPhone.
Cómo Colocar Un En Caso de Contacto de Emergencia En Su Teléfono Celular
Why Are ICE Contacts So Important?
Create An ICE Contact In 2 Minutes
The Two Things You should NEVER put in your ICE Contact
Don’t Carry A Wallet? Here are 20 Places To Put Your Emergency Wallet Card

Keep The People You Love Safe

How To Keep Your Medical History At Your Fingertips
How To Create A Family Evacuation Plan
How To Fill Out Your Child’s Emergency Contact Card

Keep The Stuff You Love Safe

How To Save Your Treasured Voice Mail Messages
How To Save Your Home Movies And Videos
How To Archive Your Digital Photos
How To Archive Your Print Photos
How To Make A Home Inventory
How To Get Your Financial Life In Order
How To Preserve Your Family History
How To Back Up Your Facebook Friends List
Turn Your Smartphone Into A Mobile Command Center
How To Backup Your Music, MP3s And Vinyl Albums
How To Access Your Money No Matter Where You Are

How To Get Ready For…

How To Earthquake Proof Your Bedroom
How To Get Ready For A Tornado
How To Get Ready For A Tsunami
The Best Apps For Tornado Season
How To Get Ready For A Hurricane
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Can I Put An ICE Contact On A Password Protected iPhone?

iphonecontactsiri
There’s one question about ICE Contacts that we get from iPhone users all the time that’s so important, we decided to take care of it in its own blog post.  

Should I even bother putting an ICE Contact on my iPhone if I use a password to lock my phone?

Great question!  
After all, ICE contacts are great – as long as emergency personnel can actually SEE your ICE information.  But what if you lock your iPhone with a password? 
Believe it or not, in many cities emergency workers aren’t allowed to break into a password protected mobile phone, even in an emergency.  Which means that having an ICE contact on a password protected phone is useless, right?  

Wrong!

All you have to do is make your locked iPhone emergency room friendly.

The way to do it, depends on your iPhone’s operating system.

Here’s how to do it.

iPhone 6 and above (7, 8, 9 SE, including iPhone X, using iOS 8 & higher)

For the newest iPhones, all you have to do is set up your Medical ID along with your ICE Contact.
Medical ID, a part of the Apple Health App, not only gives you a place to put your emergency medical information, but it puts a link to that information right on the front of your phone, where it can be viewed by a hospital even if your phone is password locked.  You can find instructions on setting up your ICE contacts and Medical ID up the right way here on our blog. 
The Health App is easy to find.  It’s the one with the heart on it.  Clicking on it takes you to the Dashboard page of the Health App.  On the bottom right of the screen, you’ll see the Medical ID icon.  Click on it. 
 On the Medical ID screen, click on the red link that says Create Medical ID.
The most important part of the Medical ID screen is at the top.  It’s the On/Off Switch that shows a link to your emergency information on the home screen of your phone even when it’s password-locked.  Before you do anything else, switch this to the ON position.  It will turn green like the graphic below.
iphone6graphic4
Now, even if your phone is password locked all an emergency room has to do is click on the Emergency link on your screen, to grab your medical and ICE Contact information.
Now that it’s visible, make sure your ICE Contact and Medical ID have all of the information they need to keep you and everyone you love, safe and sound.  You’ll find everything you need to do it right here on our blog.  
iphone6graphic8

If You Don’t Password Protect Your Phone

If you regularly leave your phone unlocked, it’s even easier.  All an emergency room has to do is click on your Apple Health App or they can do it the fun way, by asking Siri for it.
First you need to set up your ICE Contact correctly.  Just put the word ICE in the Name field of your contact.  Nothing else but ICE.  Then put your contacts name and relationship in the Company Field.  See what that looks like below.  All the ER needs to do is pick up your phone so that they can see the screen and say these words:

“Hey Siri, find ICE Contact”.

Siri will bring up any ICE Contacts that you have.   The only way this will work is if the word ICE is in the Name field and the name in the Company field.  Otherwise your phone won’t sort the contact correctly.

Older Pre-iOS 8 iPhones (Without Medical ID/Apple Health App)

If you still have an older (pre iOS 8 or pre iPhone 6) iPhone AND password lock your phone, set up your ICE Contact exactly the same way as above. 
An emergency room can open an ICE Contact on an older iPhone by Pressing and Holding Down the Main Home Key on your phone to access Siri.  Once they do, all they need to do is say,

“Siri, Contacts ICE”.   

And there you have it.  Complete access to all your emergency information even on a password locked iPhone!
Remember, if someone is looking for your ICE Contact, you may be unconscious and unable to communicate medical information for yourself.  In fact, if you do tend to password lock your phone, you should definitely put vital medical information like allergies or chronic illnesses into the Notes Section of your contact as well, just in case the ICE contact is the only contact on your phone that medical personnel can access.

If you’re a healthcare professional or a first responder…

Remember these instructions the next time you encounter an unconscious patient with a locked iPhone. 
You never know.  That one little question might just uncover all of the information you need to save a life!
While you’re here, take a moment to check out  How To Put An ICE Contact On Your iPhone, to learn how to set up a fully loaded, life saving ICE Contact in two minutes or less.
Need directions for Samsung Galaxies?  Got you covered! How To ICE Your Samsung Galaxy.
And while you’re feeling proactive, don’t forget to put ICE Contacts on your spouse’s and kid’s phones too, along with each other’s contact information.   

Have Fun Getting Your Stuff Together! We’ll talk later…

blogendsignature

How To Set Up Your ICE Contacts

How To Set Up An ICE Contact On Your iPhone
How To Set Up An ICE Contact On Your Samsung Galaxy Phone
How To Set Up An ICE Contact On Your Android Smartphone
How To Put An ICE Contact & Medical ID On Your Apple Watch
How To Set Up Your Medical ID & ICE Contact On The iPhone
How to put an ICE Contact on your Samsung Galaxy Lock Screen
Can I Put An ICE Contact On A Password Protected iPhone?
How To Find Your Patient’s Medical Information & ICE Contacts On An iPhone.
Cómo Colocar Un En Caso de Contacto de Emergencia En Su Teléfono Celular
Why Are ICE Contacts So Important?
Create An ICE Contact In 2 Minutes
The Two Things You should NEVER put in your ICE Contact
Don’t Carry A Wallet? Here are 20 Places To Put Your Emergency Wallet Card

Keep The People You Love Safe

How To Keep Your Medical History At Your Fingertips
How To Create A Family Evacuation Plan
How To Fill Out Your Child’s Emergency Contact Card

Keep The Stuff You Love Safe

How To Save Your Treasured Voice Mail Messages
How To Save Your Home Movies And Videos
How To Archive Your Digital Photos
How To Archive Your Print Photos
How To Make A Home Inventory
How To Get Your Financial Life In Order
How To Preserve Your Family History
How To Back Up Your Facebook Friends List
Turn Your Smartphone Into A Mobile Command Center
How To Backup Your Music, MP3s And Vinyl Albums
How To Access Your Money No Matter Where You Are

How To Get Ready For…

How To Earthquake Proof Your Bedroom
How To Get Ready For A Tornado
How To Get Ready For A Tsunami
The Best Apps For Tornado Season
How To Get Ready For A Hurricane
How To Get Ready For A Wildfire
How to Get Ready For A Flood
How To Get Ready For An Earthquake