How To Find Your Patient’s Emergency Contacts On An iPhone

How To Find Your Patient’s Medical Information and ICE Contacts On An iPhone  

As emergency physicians, nurses, paramedics, police officers and other first responders know, there’s nothing worse than staring down at a critically ill patient who can’t answer of your questions.  Who can’t tell you who they are, what medications they’re taking or one thing about their medical history. 
Or can they?  What if your patient had something in their pocket that could tell you all the critical information you need to save their life?   
They do. 
It’s their iPhone. 
But how do you find all that information, especially if they password protect their phone? It’s a lot easier than you think! 
Here’s how to do it. 

What Am I Looking For? 

You’re looking for their Medical ID or their ICE/Emergency Contacts. 
Pick up your patient’s phone and look at the screen.  You might have to click the round home button or power button to wake it up.  If the phone is off, just hold the power button for a few seconds to turn it on.

powerbuttonhomekey

Does the phone screen look like picture 1, 2 or 3 below? 


#1 Password Protected With Medical ID 

Most new iPhones have an emergency link called Medical ID, which displays the owner’s medical information and emergency contacts, even if the phone is password protected. 

Locate Medical Information & Emergency Contacts 

Tap the word EMERGENCY on the lower left side of the screen. Then on the next screen, tap MEDICAL ID.  
This will open Medical ID.


Not only will you be able to see any medical history or information that your patient has entered, but you’ll be able to see their ICE/Emergency Contacts at the bottom of the Medical ID screen.

Locate Patient’s Name And Contact Information

Didn’t find anything helpful?  Let’s try and find your patient’s name and contact information.
Look at the screen, hold down the home button and say the following words in this order.

“Who does this iPhone belong to? 

Siri should respond with your patient’s name and any basic contact information that he or she entered on the phone. 


Locate Patient’s Next Of Kin 

If you weren’t able to find the information you need, here are a few ideas that might help.  

#2 Password Protected iPhone Without Medical ID

Locate Medical Information  

If you see a password screen but don’t see the word EMERGENCY, the iPhone is a little older than most.  It won’t have Medical ID, but it might still have an ICE Contact.  

Locate ICE/Emergency Contacts 

Just press and hold down the  Main Home Button — the big round button on the bottom of the phone — to access Siri.  Then say the following words in this order. 

“Siri, Contacts ICE”.    

If the phone has an ICE contact, Siri should display it for you.

Locate Patient’s Name And Contact Information 

If Siri doesn’t bring anything up, press and hold down the  Main Home Button, and say the following words in this order. 

“Who does this iPhone belong to?” 

Siri should respond with your patient’s name and any basic contact information the he or she entered on the phone. 

Locate Patient’s Next Of Kin 

If you weren’t able to find the information you need, here are a few ideas that might help.  

#3 Not Password Protected

Locate Medical Information 

If the phone isn’t password protected, all you have to do is look for Medical ID or through the phone’s Contacts yourself.  
The quickest way to find it, is to ask Siri.  Swipe the arrow near the bottom of the screen from left to right, to open the home screen. 


Look at the screen and say the following words in this order:  

“Hey Siri, open Medical ID”.  

If Siri responds, check the Medical ID for the information you need.


If nothing happens, Siri probably isn’t switched on.  But you can still find the Medical ID by finding and opening the Apple Health App
Locate and click on the App’s Icon.  It’s the one with the Heart (SEE BELOW) and then click on Medical ID. 

Not only will you be able to see any medical history or information that your patient has entered, but you’ll be able to see their ICE/Emergency Contacts at the bottom of the Medical ID screen.

Locate ICE/Emergency Contacts 

Nothing helpful in the Medical ID?  
Time to look at the phone’s Contacts to see if you can find your patient’s ICE contacts or the name of their spouse, relatives or close friends. 
Tap the Phone icon and then tap on Contacts. 

The first contact on the list is usually the owner of the phone, so be sure to look there if you need to find your patient’s name or personal contact information.


Then scroll the rest of the phone/contacts to try and locate your patient’s spouse, parents, relatives or close friends.  

Locate Patient’s Next Of Kin 

If you weren’t able to find the information you need, here are a few ideas that might help.  

How To Find Medical ID On An Apple Watch 

Password Protected 

Locate Medical Information & Emergency Contacts 

Pick up the watch and look at the screen.  If it’s password protected, press and hold the side button (the crown on the watch) drag the Medical ID slider to the right.  
Once you open the Medical ID scroll to the bottom (by turning the side button/crown) to read the information.  Your patient’s emergency Contact should be listed towards the bottom of the Medical ID. 
To call a contact, touch the contact’s name from the list to call them.  If their iPhone isn’t nearby, you’ll have to call the contact number from another phone.   

Not Password Protected 

Locate Medical Information 

If the Apple Watch isn’t password protected, look at the screen and say the following words in this order:  

“Hey Siri, open Medical ID”.  

Locate ICE/Emergency Contacts 

Nothing helpful in the Medical ID?  Time to look at the phone’s Contacts to see if you can find your patient’s ICE Contacts or the name of their spouse, relatives or close friends. 
On the Home screen find and tap the Phone app.  

Now tap Contacts.  To look through the contacts, turning the side button/crown to scroll them. 

If you’re a healthcare professional or a first responder…

Remember these instructions the next time you encounter an unconscious patient with an iPhone. 
While you’re here, take a moment to check out  How To Put An ICE Contact On Your iPhone, or How To Put And ICE Contact On Your Samsung Galaxy to learn how to set up a fully loaded, life saving ICE Contact on your own phone in two minutes or less.  Want to download the iPhone ICE Contact instructions later?  Just click here and save them to your computer.
And don’t forget to put ICE Contacts on your spouse’s and kid’s phones too, along with each other’s contact information, so you can get in touch with each other quickly and easily.

Have Fun Getting Your Stuff Together! We’ll talk later…

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